If your paid membership is declined, we'll let you knowviaemail so that you can restore your membership.
After getting this email:
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You’ll have 3 days to fix the issue before losing access to your paid membershipbenefits. During this 3 day period, we will regularly re-attempt to process your monthly payment.
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If after 3 days, westill can'tsuccessfully charge you, your subscription will enter a "Paused"state for 30 days. During this paused state, we'llperiodically try to process a payment to restore your membership access, unless you cancel your subscription.
If you update your payment info during this time, your membership should be automatically restored during our next attempt to charge your payment method. If you don'twant to wait for the system to retry, you can cancel your subscription and re-sign up to gain access right away.
Fix billing issues with a Premium membership
If you believe you got charged for a paid membership but can't access your benefits,check out this article.
Troubleshoot a YouTube charge
Click the button below to troubleshoot or learn about your YouTube bill.
TROUBLESHOOT A YOUTUBE CHARGE
If your payment for a paid membership was declined, you most likely need to fix an issue with your payment method. See our tips for how to fix these issuesbelow.
Fixa declined payment
Your monthly membership payment may have been declined due to an issue with your card or other form of payment. Once you fix any payment issues, the system will automatically try to charge you again and restore your access to your membership benefits.
Make sure your card info is up to date
Payments are often unsuccessfuldue to an expired credit card or an incorrect billing address. To update this info:
- If you're on a computer,go to youtube.com/paid_memberships. If you're on the YouTube mobile app, click your profilepicture
Purchases and memberships. - Click thenext to the message "Current payment method could not be processed".
- Click Update payment method.
Purchases and memberships.
next to the message "Current payment method could not be processed".We recommend that you check all of your card info to make sure it'scorrect, including the expiration date. The zip code listed for your payment method should also match the zip code of the current billing address of your card.
If your payment method on file can no longer be used,add or choose another payment method.
Tip: If you don’t see the option to "Update payment method", you can also updatefrom the Google PaySubscriptions and Services page.
Submit any requested info
If you see an error message requesting that you submit moreinfoto Google,follow the instructions to submit those details. For example, you may need to verify your identity on Google Pay before you can make a purchase using your Google Account.
You can also check Google Pay at any time for alerts or requests to fix account issues.
Check you have enough funds for the purchase
Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you have enough to complete the purchase.
Get in touch withyour bank or card issuer
Your card may have specific restrictions thatcause your payment to be unsuccessful. Get in touch withthe bank or company that issued your card to ask about the transaction.
Try to pay with a different payment method
You can try switching to another form of payment by following these steps:
- If you’re on a computer, go to youtube.com/paid_memberships. If you’re in the YouTube mobile app, clickyour profile picture Purchases and memberships.
- Click the icon next to the message "Current payment method could not be processed".
- Click Update payment method.
- Select a different payment method.
icon next to the message "Current payment method could not be processed".Fix issues with accessing benefits after being charged
If you’ve made a purchase but don’t have access to what you bought, it’s possible the charge is still being processed. You also may not have access if the charge was declined.
About authorization holds and pending transactions
Pending charges on Google Pay or your card statement are authorization holds that haven’t been processed yet.
It’s possible to see a few pending charges for the same subscription payment, as each pending charge represents an authorization attempt. If a charge is "Pending"instead of processed, it hasn'tbeen charged to you, and any unsuccessful card authorization attempts for a payment will drop off from your statements on their own and won'tbe billed to you.
How to check a pending charge
- Check your billing statement or Google Pay. If you click into the transaction on Google Pay, you should see the purchase listed as a "Pending"charge rather than completed.
- Search for an email receipt. If a charge is processed, you'llgetan email receipt from YouTube.
- You can also check Google Pay at any time for alerts or requests to fix account issues. For example, you may need to verify your identity on Google Pay before you can purchase using your Google Account. If there aren't any alerts on Google Pay, this pending charge shouldgo throughwithin 1-14 business days, or disappear whenthe payment is declined.If you'restill seeing a pending charge after this time, get in touch with yourpayment provider.
How to check a declined charge
You can double check the status of your purchase in Google Pay. Google Pay should show the transaction status as "Declined".See our tips in the section above for how to fix a declined payment.
If your billing statement is still showing a "Pending", this charge should go awaywithin 1-14 business days or disappearif it'sdeclined. If you'restill seeing a pending charge after this time, get in touch withyour payment provider.
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